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DRUID FOR INDUSTRIES

Put agents to real work.

Packaged Druid agents answer, act and resolve across voice, chat and the systems you already run. Orchestrated by Conductor, governed from one console, built to prove ROI in weeks.

Book a demoTalk to the agent
  • 20+ channels
  • Cloud, hybrid or on-prem
  • 26 evaluation metrics

Nova

Druid agent

LIVE

Nova: Hi, I'm Nova. I can show you what an agent would take off your team's plate. Where does work pile up today?

You: Our clinics get 12,000 calls a month. Most are scheduling.

Nova: Scheduling makes a strong first agent. It books, moves and confirms in your EHR, and hands off to staff with full context. Here is a first estimate:

Example estimate

12,000 calls × 60% resolved

= 7,200 calls off the queue

[YOUR COST PER CALL] × 7,200

Trusted by organizations in healthcare, education, insurance and banking

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Answering is easy. Resolving is the job.

  1. 01

    Answer.

    Every channel, every hour. Voice, chat, SMS, email and Teams, in your brand's voice.

  2. 02

    Act.

    Agents work inside your systems: book the appointment, open the claim, reset the password.

  3. 03

    Resolve.

    When a person is needed, a warm handoff passes the full context. No one repeats themselves.

Start with the work that piles up.

Named, versioned agents for your industry. Start with one, add more as they prove out.

Example agent workflow: Patient calls the clinic, then Patient access agent, which works with EHR (Epic) and Scheduling, ending in Appointment booked. Fallback: Warm handoff to a person.

  • Patient access

    v3.2

    Books, moves and confirms appointments.

    • Voice
    • Chat
    • SMS

  • Billing and insurance

    v2.4

    Answers billing questions and checks coverage before the visit.

    • Voice
    • Chat
    • Email

  • Contact center assist

    v1.8

    Gives staff answers and next steps during live calls.

    • Voice
    • Teams

From first agent to full estate in four steps.

  1. 1

    Pick

    Choose agents for your highest-volume journeys.

  2. 2

    Connect

    Plug in your systems, knowledge and channels with prebuilt connectors.

  3. 3

    Launch

    Test in a sandbox, then go live on the channels you choose.

  4. 4

    Improve

    Track quality across 26 evaluation metrics and add the next agents.

THE DRUID CONSOLE

One console for every agent you run.

See every agent across every team in one view. Drill into any department: usage, containment, top use cases and quality across 26 evaluation metrics.

Druid console

Sample data

All departments

4 departments · 9 agents

Conversations, 30 days
46,380+9%
Containment
68%+5 pts
Quality score
95/100
Agents live
9

Agent health

AgentStatusContainmentQuality
Patient access · Front deskHealthy76%96
IT service desk · ITHealthy72%95
Billing and insurance · BillingNeeds review63%89

Top use cases

  1. 1Appointment changes
  2. 2Password resets
  3. 3Bill payment questions

  • BUILT FOR YOUR ENGINEERS

    Low-code authoring, versioned agents, audit trails on every action.

  • TRUSTED BY YOUR OPERATIONS TEAM

    Resolution rates, ROI and quality reports, ready for every review.

Buy direct, or through a partner you trust.

Druid sells and supports agents directly, and through certified MSPs and service providers.

  • BUY FROM DRUID

    Work with our team end to end.

    Solution design, implementation and customer success from Druid, with your IT team in the loop.

    Book a demo

  • BUY THROUGH YOUR MSP

    Keep the provider you already work with.

    Certified partners deploy, run and support Druid agents as part of the managed services you already buy.

    Find a partner

Are you an MSP or service provider? See the partner program

Know the return before you start.

  1. 01

    Per agent. Pay for the agents you put to work.

  2. 02

    One platform price per deployment model. SaaS, hybrid or on-prem.

  3. 03

    Voice by consumption. Pay for the minutes you use.

  4. 04

    Implementation your way. With Druid, a certified partner or your own team.

Savings calculator

Resolved by agents each year
60,000
Annual cost avoided
Enter your cost

Estimate only. Before agent and platform costs.

We stay until it works.

Our team, or a certified partner, takes you from first use case to measurable results.

  • 01

    Solution design

    We map your highest-volume journeys and pick the agents that pay back first.

  • 02

    Implementation

    Druid or a certified partner connects your systems, knowledge and channels.

  • 03

    Certification

    Your team learns to build and run agents in low-code tools.

  • 04

    Customer success

    Regular reviews on resolution, quality and ROI, with a plan for the next agents.

Plugs into the systems you already run.

CHANNELS

  • Voice
  • Web chat
  • SMS
  • Email
  • Microsoft Teams
  • Google Chat

SYSTEMS

  • Microsoft
  • Salesforce
  • ServiceNow
  • Epic
  • SAP
  • M-Files
  • UiPath
  • 20+ channels, one agent. Customers pick the channel, the agent keeps the context.
  • No rip and replace. Conductor orchestrates agents built on other platforms too.

Enterprise-grade by default.

  • Deploy your way

    Cloud, hybrid or on-prem, with local or cloud LLMs.

  • Secure access

    Prebuilt authentication and authorization, including PingID.

  • Explainable

    26 evaluation metrics, hallucination monitoring and a full audit trail.

  • [CERTIFICATION]
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  • [ANALYST RECOGNITION]

Organizations already running Druid agents.

  • [CUSTOMER] · Healthcare

    [X]

    [OUTCOME, FOR EXAMPLE CALLS RESOLVED WITHOUT A PERSON]

    [CUSTOMER QUOTE]

  • [CUSTOMER] · Higher education

    [X]

    [OUTCOME]

    [CUSTOMER QUOTE]

  • [CUSTOMER] · Banking

    [X]

    [OUTCOME]

    [CUSTOMER QUOTE]

Questions teams ask.

  • No. Agents come packaged, and your team configures them in low-code tools, with Druid or a partner alongside.

Put your first agent to real work.

See a packaged agent running on your use case. 30 minutes, your systems, your questions.

Book a demoTalk to sales

Prefer to try first? Talk to the agent

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